Key Elements

Successful implementation of four-step performance management process      includes two key organizational elements:

1.       Leadership team. The leadership team is composed of decision makers.

The main responsibilities of the leadership team are:                   

a.      Assemble and prioritize the performance objectives for the State, the air navigation community or the Region;

b.      Establish a strong and interdisciplinary project team involving key stakeholders, responsible for achieving performance objectives and addressing deficiencies identified during the planning step;

c.      Endorse and authorize the solutions or performance improvements proposed by the project team to meet the performance objectives;

d.      Take corrective actions and re-prioritize actions identified during the check/review and act/improve steps;

e.      Secure the required resources  and monitor the implementation of agreed solutions or performance improvements.

2.       Project team

The project team is composed of technical, operational and analytic  experts     .      The main responsibilities of the project team are:    

a.      Establish the roles and responsibilities of each member according to their knowledge /expertise;

b.      Understand and apply the performance management process    

c.      Understand and apply the Strengths-Weaknesses-Opportunities-Threats (SWOT) and S-M-A-R-T frameworks (see section Define implementation priorities).     

d.      Ensure continuous and proper data management including data collection, processing, storage and reporting (see section Data Management)

e.      Deliver performance improvement solutions to the leadership team for their decision